Confused families missing out on thousands of pounds in childcare money

Almost a third of eligible working families are failing to access free childcare hours they're entitled to, according to government data analysed by UK Debt Expert, losing out on thousands of pounds every year. Of the almost 1.3 million children of all ages eligible for free childcare hours, more than 340,000 are not registered.

Only 42% of families with children aged 9-11 months have registered for the expanded working parent entitlement, rising to 70% for one-year-olds and 84% for two-year-olds. With childcare costs averaging £73 per day, families who fail to access their full entitlement could be losing out on thousands.

Experts say that while the government has expanded free childcare provision, the complexity of the system means many families are unknowingly paying full fees despite qualifying for substantial support.

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Maxine McCreadie, personal finance expert at UK Debt Expert, said: “We’re seeing a perfect storm of confusion and cost that could push families into financial difficulty. The 40% price increase since 2022 means childcare is now one of the biggest expenses for working families.

"When you add the postcode lottery of pricing and the maze of eligibility criteria, it’s no wonder so many parents are struggling with debt. We’re advising families to treat understanding their childcare entitlements as seriously as they would any other major financial decision.”

Maxine added: "The current system is failing families at a time when they need support most. Parents shouldn't need a degree in bureaucracy to access basic childcare support. We're calling for clearer communication about entitlements and simplified application processes to ensure no family pays this confusion tax."

How to navigate childcare costs

Check your eligibility immediately

It’s important to check your eligibility as soon as possible. Use the government’s childcare calculator at gov.uk/childcare-calculator to see what support you might be entitled to. Don’t assume you don’t qualify, as eligibility has expanded significantly, and free hours can now start from as early as nine months old for working parents.

Understand the true cost

Make sure you know exactly what you’ll be paying for. When comparing nurseries, ask for a full breakdown of costs, including meals, nappies, and any additional fees. Remember to factor in school holidays, when funded hours may not apply, and get quotes from several providers, as prices can vary dramatically even within the same area.

Plan for funding gaps

Free hours rarely cover the needs of full-time working parents, so it’s vital to plan for funding gaps. Budget for top-up fees and holiday periods, and look into whether employer childcare vouchers or a tax-free childcare account could provide better value for your family.

Start early

Apply for your funding code well in advance of when you’ll need it, as popular nurseries often have waiting lists. By starting early, you not only secure a place but also reduce the risk of facing expensive emergency childcare arrangements.

Seek help if struggling

If you’re finding childcare costs overwhelming, don’t wait to ask for support. UK Debt Expert, along with organisations such as StepChange and Citizens Advice, can provide free debt guidance. It’s always better to speak to your childcare provider about payment plans than to ignore mounting bills. In some cases, it may also be worth considering whether returning to work is financially sustainable once childcare costs are factored in.